Refund policy

Returns & Refunds

At Davina Lynch Millinery, every piece is carefully made and finished with attention to detail. We want you to be delighted with your purchase.

Ready-to-Wear Hats & Headpieces

If you purchase a ready-to-wear hat or headpiece online, you have the right to cancel your order within 14 days of receiving it, in accordance with Irish consumer law.

If you wish to return an item, please contact us at info@davinalynch.com within 14 days of receiving your order. Once you have notified us, the item should be returned within a further 14 days.

Items should be returned in their original condition and handled with reasonable care.

The cost of returning an unwanted item is normally the responsibility of the customer.

Once your return has been received, we will process your refund in accordance with applicable consumer law.

Bespoke & Personalised Millinery

Our bespoke hats and headpieces are individually designed and created especially for you.

Because these pieces are personalised or made to order, they are generally not eligible for cancellation simply because you have changed your mind once production has commenced.

This includes bespoke wedding, race-day and special occasion millinery, as well as pieces made to your individual measurements or specially requested colours, materials or designs.

Your statutory rights are not affected. If a bespoke piece is faulty, not as described or does not correspond with the agreed design, please contact us so that we can resolve the matter.

Faulty, Damaged or Incorrect Items

We take great care when packaging your order.

If your item arrives faulty, damaged or is not the item you ordered, please contact us as soon as possible at info@davinalynch.com.

Please include photographs where appropriate so that we can assess the issue and arrange an appropriate remedy in accordance with your statutory consumer rights.